Shipping Policy

1. Order Processing

Orders are processed within 1–3 business days after payment done (excluding weekends & holidays). Processing may be delayed for verification, incomplete info, or payment issues.

2. Shipping & Delivery

• International Standard: 15–30 business days
• International Express: 5–7 business days (extra fee) Delivery times are estimates. Delays may happen due to customs, weather, carrier, or holidays.

3. Shipping Costs

• Calculated at checkout based on weight/size, destination, and shipping method.
• Free shipping for International Standard only. Express shipping requires extra payment.
• Buyers are responsible for any customs duties, taxes, or import fees.

4. Order Tracking

A tracking number will be sent by email after shipping. You can track on the carrier’s website or our “Track Order” page.

5. Address

You must provide a correct and full shipping address. We are not responsible for delays or lost packages caused by wrong/undeliverable addresses. Address changes must be requested before shipping.

6. Lost, Damaged, Missing Items

• Lost: Contact us within 7 days of expected delivery.
• Damaged: Notify us within 48 hours with photos.
• Missing items: Report within 24 hours of delivery. We will help investigate, reship, or refund.

7. Undeliverable/Returned Shipments

If returned due to refusal, wrong address, or unclaimed: We will refund the product price minus original and return shipping fees.